D365 for Field Service

Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

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Get super-charged scheduling

 

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.

  • Improve first-time fix rates by dispatching the right technician.

  • Reallocate your resources quickly as new work orders come in.

  • Simplify dispatching with map views and visualizations.

Equip your mobile workforce

 

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.

  • Provide real-time customer information and guidance.

  • Enable technicians to use barcode, RFID, and credit card readers.

  • Process work orders, including signature collection, remotely.

Profit from predictive services

 

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts. 

  • Connect any asset easily to the Microsoft Azure IoT Hub.

  • Get remote monitoring and predictive maintenance.

  • Automate remote fixes to minimize technician visits.

Optimized scheduling

 

Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.

Service agreements

 

Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.

Inventory management

 

Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.

Mobile productivity

 

Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.

Connected devices

 

Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them.

Customer communications

 

Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.

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